Chauffeur Travel

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Terms and Conditions


Quotations, Rates and Charges

  • All prices are in GBP and are exclusive of VAT. (Current Rate 20%) VAT not applicable to coach, minivan and stretch limousine services. 
  • All quotations are are valid for 30 days. 
  • Quotations do not include waiting time, parking, tolls or telephone charges. (Waiting time is charged at the agreed tariff rate.) 
  • Gratuities are at the Customer’s discretion. 
  • Final journey charges will be calculated after journey details confirmed by chauffeur, depending on actual route taken and any other relevant factors. 
  • The chauffeur will take the most efficient route, unless client specifically requests otherwise. Charges applicable for no shows or cancellations. 

Cancellation notice periods are as follows: 

Our business operations are exempt from the Consumer Contracts Information (Cancellation & Additional Charges) Regulations 2013. 

We Offer The Following Exclusions;

  1. For cancellations over 24 hours of scheduled collection date / time – No Charge. 
  2. For cancellations within 24 hours of scheduled collection date / time, we will invoice 25% Charge of agreed fee. 
  3. For cancellations within 12 hours of scheduled collection date / time, we will invoice 50% Charge of agreed fee. 
  4. For cancellations within 6 hours of scheduled collection date / time, we will invoice 100% Charge of agreed fee. 

 If you cannot locate your chauffeur and you seek an alternative method of transport without first contacting Chauffeur Travel to try and resolve the situation, you will be charged the tariff rate based agreed. 

Surcharges will apply on Bank Holidays as follows: - Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day: 100% 

In the event that the interior of the vehicle is soiled or damaged by the Customer, a valeting charge and expenses of loss of time charge will apply. 

Chauffeur Travel reserves the right to review the charges to take account of movements in the Retail Price Index, currency fluctuations, fuel, legislative changes or any other charges outside of our control. 


Payment terms are 7 days from date of invoice. Invoices produced at month end. Chauffeur Travel reserves the right to charge interest on overdue invoices at the base rate of interest plus 5%. Chauffeur Travel accepts most credit cards as means of payment but a surcharge of 3.4% +20pence will be levied to cover the costs of credit card processing. 


Chauffeur Travel accepts no responsibility for any loss or damage to property, however such loss or damage may have been caused. 

In the event of property being left in a vehicle, we will organise a suitable method of return or collection. 

In the event of any claim against Chauffeur Travel arising out of its performance of hire, the Company’s liability shall be limited to a refund not exceeding the cost of the journey. Any other payments will be entirely at the discretion of the Company. 

Limitation of Liability 

Chauffeur Travel excludes all warranties, express or implied relating to this web site. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. Chauffeur Travel shall not be liable for any loss or damage suffered as the result of the use of this web site. There are links to other web sites from the Chauffeur Travel web site. These other web sites are not controlled by Chauffeur Travel and we are not responsible for any content contained on any such web site or any loss suffered by you in relation to your use of such web sites.


Chauffeur Travel reserves the right to enlist the services of carefully selected affiliates to provide the service on our behalf during busy periods, but shall remain responsible for the overall service.

Contact Information

01225 463 404 07799 730 195