Meet the team
The people who make things work smoothlyMANAGEMENT & ADMIN TEAM

John O’Neill
Founder
After a long and successful career in Telecommunications in the 1980s, John saw a gap in the chauffeur & automotive travel sector for a company that could offer outstanding customer service combined with an element of luxury travel, and he launched Chauffeur Travel in 1994.
The Company has grown considerably in the last 2 decades after quickly establishing an enviable reputation for providing a top class and very reliable service for senior executives, wedding parties, tour groups and travel to and from events.
Prior to his recent retirement, John was also part of a leadership event team, travelling to different events within the UK for the benefit of a major public communications company.

James O’Neill
Managing Director
James spent an enjoyable and fruitful decade in management within the construction industry gaining experience by working on a variety of interesting projects within the UK.
Moving into the family business eight years ago, James was initially tasked with business development and he has grown the Chauffeur Travel clientele and brand reputation considerably.
Moving to now run the company, James is very much involved in the day to day running of the business and has strong plans to continue the steady growth as well as develop new services while staying true to the founding ethos of high levels of reliability, luxury and service.

Vicky Lock
Administration
Vicky is an essential member of the team, seamlessly bringing together all aspects of behind-the-scenes operations to ensure everything runs smoothly and efficiently.
She manages a wide range of day-to-day tasks, including handling telephone enquiries, organising filing systems, responding to emails, processing website booking forms, and coordinating diaries.
Through her dedication and organisation, Vicky ensures that all operational elements align, allowing the company to function effortlessly.
Outside of work, she enjoys spending her weekends making special memories with her partner and their two beautiful children.

Bao Duong
Social Media Manager
Bao oversees the digital presence of Chauffeur Travel with a measured and considered approach, ensuring the brand is represented with clarity, consistency, and discretion. Bao is a graduate of the University for the Creative Arts, specialised in Animation, supported by an extensive academic background in Art & Design and Performing Arts.
Alongside formal training, Bao has undertaken commissioned illustration work, developing a disciplined eye for composition, tone, and detail. Which is further refined with pursuits in music and baking.
Bao’s professional experience within luxury retail, roles such as styling and visual merchandising, has provided a strong understanding of presentation, visual communication and the expectations of a discerning clientele.
OUR CHAUFFEUR TEAM

Phil Brain
Senior Executive Chauffeur
Phil has been delivering a highly discreet and professional chauffeur service since joining the company in May 2019, specialising in the transportation of high-profile and VIP clients. Known for his calm, composed manner and meticulous attention to detail, he ensures every journey is executed seamlessly and to the highest standard.
With a strong focus on discretion, reliability, and client comfort, Phil is experienced in meeting the expectations of individuals accustomed to the very highest levels of service. His approach is both intuitive and unobtrusive, allowing clients to travel with complete ease and confidence.
Phil also provides bespoke travel experiences for international visitors, offering carefully curated journeys through the British countryside, tailored to individual preferences and delivered with professionalism and care.
His background in customer-focused roles, combined with extensive driving experience, underpins his commitment to delivering a consistently exceptional service.
Outside his professional role, Phil maintains interests in photography, music, and environmental studies, reflecting a well-rounded and considered approach both on and off the road.

Mugdim Mujakovic
Senior Chauffeur
Mugdim Mujakovic joined Chauffeur Travel in February 2018 after ten years experience in chauffeuring. He is originally from Bosnia and Herzegovina and has been living in the UK for the past 28 years. He lives in Bath with his family since 2004.
He used to be a professional basketball player in his early years and is passionate about sport. He has excellent customer service record due to his professionalism on all levels, rapport with clients he is able to establish in a short period of time and naturally pleasant and kind personality and is a valuable team member of Chauffeur Travel.

Dave Hunt
Senior Chauffeur
Dave is based in Wiltshire and has been a valued member of the Chauffeur Travel team since joining in 2016. He thoroughly enjoys meeting and working with clients, always delivering a professional and personable service.
As a member of the Institute of Advanced Motorists, Dave takes pride in his driving, focusing on making safe and smooth progress at all times.
In addition to his role as a chauffeur, Dave is also a Police Driving Instructor, bringing a high level of skill, professionalism, and safety expertise to his work.
At home, he is supported by his wife, Lizzie. In his spare time, Dave enjoys watching football, caravanning, and playing golf.

Lee Short
Senior Chauffeur
I began my career as a heating engineer and plumber before moving into retail where I progressed to the role of Assistant Manager. Working in this environment, I developed excellent communication skills and enjoyed interacting with customers, some of whom were police officers who encouraged me to consider a career in law enforcement.
After five years in retail, I successfully applied and was accepted to join the police service. During my tenure, I served the public with pride, qualified as a police law trainer, and became an advanced police driver. Outside the police service, my skills and experience led to opportunities working with events teams including transporting players at golf and tennis tournaments, as well as VIP assignments and looking after a CEO at a TV Studio.
I also trained as a Rolls Royce driver, which allowed me to work in Germany and another company accepted me as a VIP driver at the 2018 Winter Olympics in South Korea.
I obtained my chauffeur licence in 2013 and have since had the pleasure of representing Chauffeur Travel, assisting with numerous bookings and events. I take great pride in providing a comfortable and professional experience in my Mercedes S-Class and I greatly value the positive feedback I receive from clients both of my standard of driving and the comfort of my car.
Outside of work, I have been playing the guitar since 1975 and in my spare time, my latest project involves learning famous lead guitar solos.

Gary Hancock
Chauffeur
With decades of driving experience, Gary provides a reliable and professional chauffeur service tailored to executive and corporate clients.
His background is built on consistently delivering high standards in people-focused roles, supported by a strong commitment to customer service, teamwork, and building positive working relationships.
He has also undertaken driving instructor training and holds advanced driving qualifications, including Institute of Advanced Motorists (IAM) certification and a Heavy Goods Vehicle (HGV) Licence. This combination ensures every journey is carried out with a clear focus on safety, forward planning, and smooth, comfortable travel—whether for airport transfers or longer-distance journeys.
He brings a calm, well-presented, and approachable manner, underpinned by a strong customer focus and the ability to work effectively with a wide range of people, takes pride in being punctual, dependable, and adaptable, aiming to create a relaxed, professional environment where passengers can travel with confidence, knowing they are in capable and considerate hands.

Lee George
Chauffeur
I left school in 1988 to join Lloyds Bank at 17, working my way from the waste room to assistant manager’s assistant — a customer‑focused role handling daily queries and support.
In 1994 I joined Avon and Somerset Police, spending most of my 30‑year career as a response officer in Bristol. Promoted to Sergeant in 2002, I led a team of 20 patrol officers, mentoring new recruits, overseeing investigations, and managing performance. I handled every kind of incident you’d expect, served as a custody and response sergeant, and was trained as both a pursuit and police motorcyclist.
Driving and riding have always been passions of mine. I supervised vehicle accidents, managed the fleet, and joined the Institute of Advanced Motorists.
After moving to Bath Sector in 2020, I retired from policing in 2024. Since then, I’ve enjoyed hands‑on projects with friends, trips to Cornwall, the gym, football, badminton, walking my dog Alfie, and family outings to live music, theatre, and cinema.
Chauffeur Travel Bath lets me combine what I enjoy most — driving and delivering great customer service.

Liam Winstone
Chauffeur
Liam began his career in food retail, rising to Merchandising Manager and overseeing refits and staff training across the South West and South Wales. After a move to head office in Bristol to develop product planograms, he fulfilled a lifelong goal by joining Wiltshire Police.
Liam went on to serve the people of Wiltshire for 31 years, starting as a beat police officer and later spending nine years as a traffic officer responsible for managing the M4 and other major roads in the north of the county. During this time, he successfully completed a number of specialist driving courses, qualifying as a Police Advanced Driver.
He later became the force trainer for motorway and fast-road operations, a role which included training the newly established Highways Agency Traffic Officers in the mid-2000s. He went on to hold leadership roles managing custody and response teams before retiring.
Outside work, Liam enjoys the Gower Peninsula, supports Bristol City FC and Bath Rugby, and loves live music and comedy. A proud father of two, he’s now combining his passion for driving with excellent customer service.

Paul Thorne
Chauffeur
Paul has completed 30 dedicated years of public service with Avon and Somerset Police, undertaking a wide variety of roles within the Constabulary.
His extensive experience of, and passion for driving, has lead him to the role as a chauffeur, with a desire to provide a prompt and comfortable passenger service.
Paul is a passionate sports fan and participant, and is a particularly keen and competitive golfer, playing off a current handicap of 4. He was previously a keen local footballer, and still engages in, and supports local football and rugby. In short, Paul is a true sports addict, happy to watch anything.

Rich Little
Chauffeur
Rich has been a full-time Tennis Coach for over 30 years and has been Head Coach at Bath Tennis Club for many years.
Rich is a people’s person. He enjoys meeting people and developing a strong rapport with all his clients.
Rich has a degree in Business Studies and Leisure Recreation.
Being born and bred in Wales Rich’s other passion is rugby (spectating not playing!) and follows his home region the Ospreys as well as his adopted team Bath rugby of course.
Rich has been driving for 35 years and is enjoying diversifying his career as a chauffeur for Chauffeur Travel Bath Ltd.